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Shipping, Delivery, and Returns Policy

At Soins CPAP, we are committed to providing you with a simple, reliable, and pleasant shopping experience. This policy outlines the terms and conditions governing order processing, shipping, delivery, and returns for purchases made through our website.
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Shipping Areas

We ship our products to eligible addresses located within the service areas covered by our carriers.

Shipping availability may vary depending on the product ordered and the destination address. If we are unable to deliver to your address, we will contact you to discuss the available options.

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Order Processing

Orders are processed on business days, Monday through Friday, excluding public holidays.

Our standard processing time is [1 to 5 business days] following order and payment confirmation.

Please note:

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Additional delays may occur during periods of high demand.

  • Order processing may be delayed due to product availability or circumstances beyond our control.

If a product is out of stock or a significant delay occurs, we will contact you whenever possible.

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Delivery Times

Once your order has been shipped, the estimated delivery time is [2 to 7 business days], depending on your location and the shipping service used.

The delivery times provided are estimates only and do not guarantee delivery by a specific date. Weather conditions, peak periods, carrier delays, and other exceptional circumstances may extend delivery times.

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Shipping Fees

Shipping fees are calculated based on the destination, weight, dimensions of the order, and available shipping method.

Applicable shipping fees will be displayed at checkout before you confirm your order.

  • Standard Shipping: $25.

  • Free Shipping: Free shipping is available on all orders over $80 before taxes and after all applicable discounts and promotional codes have been applied.

  • Other Shipping Options: Please review the available shipping options at checkout when completing your purchase.

All applicable fees will be displayed before the order is finalised.

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Shipping Confirmation and Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing a tracking number and a link to check your delivery status, when this information is available.

We recommend checking tracking updates regularly to monitor the progress of your shipment.

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Accuracy of Shipping Address

You are responsible for providing a complete and accurate shipping address when placing your order.

If you notice an error in your shipping address, please contact us as soon as possible.

We will do our best to correct the information before the order is shipped. However, changes cannot be guaranteed once the order has been handed over to the carrier.

Additional fees may apply if a package must be reshipped due to an incorrect or incomplete address, subject to applicable laws.

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Delayed, Lost, or Damaged Packages

If your order does not arrive within the expected delivery timeframe, we encourage you to check the tracking information, if available.

If your package appears to be lost or delivery is significantly delayed, please contact our team so we can investigate the situation.

If you receive a damaged package, we recommend that you:

  • Take photos of the packaging and the affected products.

  • Keep the original packaging.

  • Contact us with your order number and attach the relevant photos.

We will review your request and inform you of the next steps.

This procedure does not limit any rights you may have under applicable Quebec and Canadian laws.

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Missing Items or Incorrect Orders

If your order is incomplete or you receive a product different from the one you ordered, please contact us as soon as possible.

Please provide your order number along with a description of the issue. Our team will review your request and advise you on the appropriate steps to resolve the situation.

This section does not limit any rights provided under applicable laws.

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Return and Refund Policy

**All sales are final**

For hygiene and health reasons, all sales are final. No returns, exchanges, or refunds will be accepted, except where required by applicable law. This policy applies in particular to respiratory care products and CPAP equipment, including masks, accessories, and other products that may come into contact with the face or respiratory tract. We encourage you to carefully review product specifications, compatibility, and details before confirming your purchase. If you have questions about a product, its size, or its compatibility with your equipment, we recommend contacting our team before placing your order. This policy does not limit consumers' legal rights, including in cases involving defective products, products that do not match the order, or any other situation where the law provides a legal remedy.

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Order Modifications and Cancellations

If you wish to modify or cancel an order, please contact us as soon as possible after placing it.

We will do our best to accommodate your request if the order has not yet been prepared or shipped. Once an order has been shipped, modifications or cancellations may no longer be possible.

All requests remain subject to the rights and remedies provided under applicable laws.

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Exceptional Circumstances

Certain events beyond our control may result in delivery delays, including:

  • Severe weather conditions.

  • Carrier service disruptions.

  • Strikes and logistical disruptions.

  • Periods of high demand.

  • Any other exceptional event affecting transportation or delivery.

In such circumstances, we will make every effort to provide you with available information and assist you in tracking your order.

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Contact Us

For any questions regarding an order, shipping fees, delivery, or a product, please contact our team.

Soins CPAP

Thank you for your trust and understanding. At Soins CPAP, we are committed to providing products and services tailored to your needs.

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Changes to This Policy

Soins CPAP reserves the right to update this policy to reflect changes in its shipping, delivery, and sales practices.

Any changes will be published on our website. The version applicable to your order will be determined in accordance with applicable laws.

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Last Updated: October 2026

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